Return and Exchange Policy

At Xmas Jackets, we want you to love your order. If something isn’t right, this policy explains how returns and exchanges work.

Eligibility

Requests must be made within 15 days of delivery. Items must be unworn, undamaged, and in original condition with tags, packaging, and proof of purchase.

How to Request

Contact us via xmasjackets.com with your order number, reason, photos, and whether you prefer a refund or exchange. We will send return instructions.

Exchanges and Refunds

Size exchanges are subject to stock availability. Customers cover return and re-delivery costs. Approved refunds are issued to the original payment method within 7 to 10 business days after inspection. Shipping charges are non-refundable unless the item was faulty or incorrect.

Faulty or Incorrect Items

Non-Returnable Items

Customized items (unless faulty), worn or altered items, and requests made after 15 days.

International Returns

Customers pay return shipping, taxes, and duties. Use a tracked service.

Policy Updates

We may update this policy at any time without prior notice.